No advance payment is required, we work only with cash payment. Our prices do not allow us to incur bank costs and charges on electronic payments or through point of sale.
Bookings are not binding. You will be able to cancel your booking at any moment, sending an email or contacting our call center without any penalty. Our agency bases the job on the client’s good faith, if you book one of our services but then you are no longer interested, please promptly let us know.
Once the booking form is completed you will receive an email that will ask you to confirm the listed dates. It’s very important to check if the information is right and to email back your message to final confirming of the booking.
Yes, you can do it by contacting our call center and agreeing the new service time or date.
The receipt will be issued by the driver at the end of the service. As far as the invoice, you should give the header date together with the unique code, certified email, VAT number or tax code and send them by email.
Don’t worry about that! Our driver will wait for you, with no price extra charge or penalty. If you come with another flight, please contact our Call Center so that we can notify our driver about it.
The driver, unless otherwise agreed, will meet you with a sign containing you name and surname at the arrivals hall after the baggage claim.
As regards other types of arrivals: at the Railway Station, he will meet you at the head of the incoming train; at the port, on the wharf where the disembarking of passengers shall take place.
Please call our Call Center. You will be got in touch with your driver in a while.
The transfer is private therefore you will never have to wait at the airport and you can leave as soon as you will get your luggage.
All the airlines have their baggage handlers. They will organize the forwarding of your luggage to the address of your stay. In special cases in which the client can’t wait for the timing logistics of the airport dedicated to the return of luggage, you can contact our Call Center to establish the direct pickup by our driver. Costs and modalities will be fixed in advance.
You can contact our staff through the call center, by giving the information on the transfer and the missing items. We will work to find the forgotten items and to deliver them to you without expenses, if possible, or just some delivery expenses will be charged.
Unfortunately we have to count all the occupied seats.
You must enter the request in the space provided during the booking, by specifying the children age in the “Special requests” box.
No, it will be the driver himself or our call center that will contact you at the time of the service
Each passenger is allowed to have a big suitcase/hold luggage and a hand luggage. If a passenger will have more or some oversize luggage, it should be indicateed during the booking. We will try to provide you with more suitable vehicle according to your needs without any extra charge.
Yes, there would be an extra charge of €33,00 per hour payed to the driver.